BANTUAN BEST10more

• 1

  My Account

  Is it possible to get a cash refund for the mileage?

  2023-03-07

  • Q: Is it possible to get a cash refund for the mileage? A: The mileage cannot be refunded in cash and transferred to a third party or a different ID. Unused mileage will expire immediately upon withdrawal of membership, and the expired mileage will not be recovered even if you rejoin after withdrawal.

• 2

  My Account

  I forgot my passwords.

  2021-04-23

  • Q : I forgot my passwords. A : https://www.ktown4u.com/login Please use 'Find passwords' on the Login page.

• 3

  Goods

  Is the album I ordered and the goods product genuine?

  2021-04-23

  • Q : Is the album I ordered and the goods product genuine? A : All products sold in our company are official products (genuine products).

• 4

  Chart/Etc

  What is 'Ktown4u chart'?

  2021-04-23

  • Q : What is 'Ktown4u chart'? A : http://www.ktown4u.com/bbscont?bbs_type=faq&bbs_no=1014 It shows the ranking of each album based on the global sales of ktown4u. The chart may change depending on how many payments have been made and how many orders have been cancelled.

• 5

  Chart/Etc

  Does it reflect on the record chart? (Hanteo, Gaon)

  2021-04-23

  • Q : Does it reflect on the record chart? (Hanteo, Gaon) A : Total purchase volume at Ktown4u is reflected without a single omission in Hanteo and Gaon charts.

• 6

  Chart/Etc

  If I make multiple orders, Is it combined to apply for the event?

  2021-04-23

  • Q : If I make multiple orders, Is it combined to apply for the event? A : If you purchase multiple items, the number of entries for the event will automatically be added according to the total item quantity regardless of the order qty.

• 7

  Shipping

  Is the international shipment available to our country?

  2021-04-23

  • Q : Is the international shipment available to our country? A :  We ship our goods worldwide. You can see available country and shipping method through here. https://www.ktown4u.com/bbscont?bbs_type=notice&bbs_no=22

• 8

  Shipping

  Can I change the shipping option?

  2021-04-23

  • Q : Can I change the shipping option? A : If the order status is 'Preparing', contact CS chat bot during business hours to request for the modification. If the status is already shipped out, it is impossible to edit it.

• 9

  Chart/Etc

  I didn't receive tracking number yet, but is my purchase already reflected in Hanteo chart?

  2021-05-04

  • Q : I didn't receive tracking number yet, but is my purchase already reflected in Hanteo chart? A : Your order will be reflected to Hanteo chart based on succeeded payment even though you didn't receive the tracking number.

• 10

  Shipping

  My shipping address is Korea, but why my parcel has been returned to Ktown4u?

  2021-12-03

  • Q : My shipping address is Korea, but why my parcel has been returned to Ktown4u? A : If the address input is incomplete or incorrect, the package will be returned; and the customer shall be responsible for all costs incurred.